Terms and Conditions

Terms and Conditions

These Terms and Conditions govern your use of our Knocdic.com (the "Site") and your purchase of products from us. By accessing or using our Site, you agree to be bound by these terms. If you do not agree, please do not use our Site.

1. About Us

Tella Studio Limited is a company registered in England and Wales under company number 13661016. You can contact us at knock@knocdic.com.

2. Ordering and Contract

  • By placing an order through our Site, you are making an offer to purchase goods. A contract is formed only when we accept your order and send you a confirmation email.
  • We reserve the right to refuse or cancel any order at our discretion, including for pricing errors or stock unavailability.
  • All prices are in GBP and include VAT where applicable. Delivery charges may apply and will be shown at checkout.

3. Payment

  • Payment must be made at the time of ordering via Shopify, Credit/Debit card or PayPal.
  • We use secure payment processing, but we are not responsible for any issues caused by third-party payment providers.

4. Delivery

  • We aim to deliver goods within 3-5 working days to UK addresses. Delivery times are estimates and may vary.
  • Risk of loss or damage to the goods passes to you upon delivery.
  • If you are not available to receive the delivery, we may leave it in a safe place or arrange redelivery at your expense.

5. Returns and Refunds

  • Our products are handcrafted and made to order specifically for you. As such, we do not accept returns or offer refunds unless the product is faulty, damaged, or not as described.
  • Under the Consumer Contracts Regulations 2013, your right to cancel within 14 days does not apply to bespoke or custom-made goods unless they are defective or misdescribed.
  • If an item is faulty, damaged, or not as described, please contact us within 14 days of receipt at knock@knocdic.com We will arrange a replacement or refund (including delivery costs) at our discretion, provided the item is returned in its original condition. Return shipping costs for faulty items will be covered by us.
  • Refunds, where applicable, will be processed within 14 days of receiving the returned goods, via the original payment method.

6. Your Obligations

  • You must provide accurate information when placing an order.
  • You agree not to use our Site for any unlawful purpose or in a way that could harm our systems or reputation.

7. Our Liability

  • We are not liable for any indirect or consequential losses arising from your use of our Site or products.
  • Nothing in these terms excludes our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be limited under UK law.
  • Goods are provided for personal use only, and we are not responsible for any business losses.

8. Intellectual Property

  • All content on our Site (e.g., text, images, logos) is owned by us or our licensors and is protected by copyright. You may not reproduce or use it without our permission.

9. Privacy

  • We process your personal data in accordance with our Privacy and UK data protection laws.

10. Changes to These Terms

  • We may update these Terms and Conditions from time to time. The version in effect at the time of your order applies.

11. Governing Law

  • These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

  • For questions or complaints, please reach out to us at knock@knodic.com

Last Updated: March 25, 2025