Delivery and Returns
Processing Time
1-3 working days for production and quality assurance.
Delivery Time
| Location | Transit Time | Courier | Delivery Fee |
|
UK |
2-4 working days |
Evri / DPD / Royal Mail |
Free |
|
France, Germany, Ireland, Netherlands, Luxembourg, Austria, Portugal |
5-10 working days |
Evri / DPD / Royal Mail |
£7.99 |
|
Denmark, Italy, Spain, Sweden, Cyprus, Estonia, Malta, Slovakia |
5-10 working days |
Evri / DPD / Royal Mail |
£7.99 |
| US | 5-10 working days | Royal Mail / DPD | £14.99 or free when you spend £70 or more (3D-printed knock boxes always ship free to the US) |
| Switzerland & Norway | 5-10 working days | Royal Mail / DPD | £14.99 or free when you spend £100 or more |
| Everywhere else (including other European countries) | 5-10 working days | Royal Mail / DPD | £19.99–£29.99 (depending on country) or free when you spend £100 or more |
*Parcels may delay in peak season (e.g. Black Friday & Christmas)
Returns
Changed your mind? We want you to love your KNOCDIC® piece. If it isn't quite right, you can cancel your order within 14 days of the day it's delivered. Just email us at knock@knocdic.com within those 14 days to let us know, and we'll reply with our returns address. Then please send the item back within 14 days of telling us. Items should be unused and in their original condition and packaging. Return postage is paid by you, and we recommend a tracked service.
Once we've received the item, we'll refund you within 14 days, including the original standard delivery charge, using your original payment method. If you return only part of a bundle, your refund is recalculated in Shopify based on the prices paid at checkout. If the item has been used or handled more than you would in a shop, we may reduce the refund to reflect that.
Personalised items: items made to your own specification, such as anything with Custom Text or other personalisation, can't be returned for a change of mind unless they're faulty. Choosing a standard colour (from our 27 colours) or a standard size doesn't count as personalisation, so those items can be returned as above.
Faulty, damaged or wrong item? We're really sorry if anything arrives faulty, damaged, not as described, or isn't what you ordered. Please email knock@knocdic.com within 30 days of delivery, ideally with a photo, and we'll put it right. We'll either send a replacement or give you a full refund, including the original delivery charge and the cost of sending it back. After 30 days, you're still covered: we'll repair or replace a faulty item. None of this affects your legal rights.