We aim to dispatch all orders within 1–4 business days.

• UK: Delivery typically takes 2–4 working days.
• Europe: Most orders arrive in 5–10 working days, depending on your location.
• International: Most orders arrive in 5–10 working days, depending on your location.
• Tracking info will be provided once your order ships.

Yes!

• UK: Free standard delivery on all orders.
• Europe: £12.99 flat rate or free europe shipping when you spend £55+.
• International: £15.99 flat rate or free international shipping when you spend £70+.

We offer exchange within 14 days of delivery. If you’re not satisfied with your product or if there’s any issue, just contact us — we’ll make it right. Please note: customised items are not eligible for returns unless faulty.

Because our products are made-to-order — often with custom colours or engraving — customised items are non-refundable unless they arrive damaged or defective. If there’s any issue, please reach out and we’ll do our best to help.

Yes, we offer exchanges within 14 days of receipt for non-engraved items.

To process an exchange, please contact us first. Return and re-shipping costs will be the responsibility of the buyer. Custom or engraved items are not eligible for exchange unless faulty.

If your barista tool or knock box arrives damaged or defective, please email us within 7 days of receiving it with a photo and order number. We’ll either replace the item or offer a full refund.

We accept all major credit/debit cards, as well as PayPal for one-time purchases. All transactions are secured via SSL and 100% PCI-compliant checkout for peace of mind.

Yes — if your order hasn’t been processed or dispatched yet, we’re happy to make changes or cancellations. Please contact us as soon as possible with your order number. Since our products are made-to-order, changes may not be possible once production has started.

If you’ve made a mistake or need to change your shipping address, please get in touch immediately. We can update the address only if your order hasn’t shipped yet.

Yes, we love partnering with coffee shops, roasters, and baristas. If you’d like to stock Knocdic knock boxes or tools — or collaborate on custom designs — reach out via our contact page.

Once your Knocdic order is dispatched, you’ll receive a shipping confirmation email with tracking details. If you haven’t received it within 3 business days, feel free to contact us.

Yes. You’ll receive a confirmation email right after checkout. If you don’t see it, check your spam/junk folder or contact us and we’ll resend it.

At the moment, we don’t offer gift wrapping, but many of our coffee accessories make great gifts for home baristas! You can also include a gift note — just leave a message at checkout and we’ll include it with your order.

PLA (Polylactic Acid) is a plant-based, biodegradable plastic alternative. At Knocdic, we use PLA for our coffee accessories because it's eco-friendly, sustainable, and offers a wide range of colour and customisation options — perfect for a conscious coffee setup

All our products — from knock boxes to WDT tools — are designed and made-to-order in our studio based in Nottingham, UK. By crafting in-house, we maintain strict quality control and reduce excess inventory waste.

Absolutely. At Knocdic, we engineer every product with daily use in mind. Our tools are crafted using high-quality PLA and go through extensive real-world testing to ensure durability, strength, and performance. When 3D printed with precision (as we do) PLA offers excellent structural integrity, making it ideal for knock boxes, WDT tools, and other essential espresso accessories.

Absolutely! Many of our coffee tools can be customsed in colour or even engraved with your brand or name. Whether you want a unique home espresso setup or branded accessories for your café, just get in touch via our contact page.

We recommend cleaning with room-temperature water and mild soap. Please avoid dishwashers or soaking for long periods, as excessive heat or moisture can affect the lifespan of 3D printed materials. Dry thoroughly before storing or using.

Both versions use the same needle setup for even espresso distribution. The magnetic WDT is perfect for tidy setups. It sticks to your espresso machine. The standing version is freestanding with a base for convenience and display.

Our knock boxes generally come in two or three sizes — and if your espresso machine has a large portafilter , you may want to consider sizing up.

We recommend checking the product dimensions listed on the page and measuring your space before purchasing to ensure the perfect fit for your coffee station.

Our knock boxes are not dishwasher safe. As they are 3D printed using PLA (a plant-based material), exposure to high heat and steam in dishwashers may cause warping or surface damage. We recommend hand-washing with mild soap and room-temperature water, then drying thoroughly.