Privacy Policy

Last Updated: March 25, 2025

At Tella Studio Limited, we are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website Knocdic.com (the "Site") or purchase our handcrafted & made-to-order products.

1. Who We Are

We are Tella Studio Limited, a company registered in England and Wales under company number 13661016. We are the data controller responsible for your personal data. You can contact us at info@tella-studio.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

  • Identity and Contact Data: Your name, email address, phone number, and delivery address when you place an order or contact us.
  • Transaction Data: Details of your purchases, including payment information (processed securely via third-party providers).
  • Technical Data: Your IP address, browser type, and device information when you visit our Site.
  • Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Collect Your Data

  • Directly from you: When you place an order, sign up for our newsletter, or contact us.
  • Automatically: Through cookies and similar technologies when you browse our Site.
  • Third Parties: From payment processors or delivery services to fulfill your order.

4. How We Use Your Data

We use your data to:

  • Process and deliver your orders (legal basis: contract).
  • Respond to your inquiries or complaints (legal basis: legitimate interests).
  • Improve our Site and services (legal basis: legitimate interests).
  • Send you marketing emails if you’ve opted in (legal basis: consent).
  • Comply with legal obligations, such as tax or consumer protection laws (legal basis: legal obligation).

5. Sharing Your Data

We may share your data with:

  • Service Providers: Payment processors, delivery companies, and IT support (acting as data processors on our behalf).
  • Legal Authorities: If required by law or to protect our rights.
    We do not sell your data to third parties.

6. International Transfers

If we transfer your data outside the UK (e.g., to a supplier or service provider), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses, in line with UK GDPR.

7. How Long We Keep Your Data

  • Order and transaction data: Retained for 6 years to comply with UK tax and legal requirements.
  • Marketing data: Kept until you unsubscribe or request deletion.
  • Technical data: Retained for 12 months for Site analytics.
    We delete or anonymize data when it’s no longer needed.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data (Subject Access Request).
  • Request correction of inaccurate data.
  • Ask for deletion of your data (where applicable).
  • Object to or restrict processing of your data.
  • Withdraw consent (e.g., for marketing emails).
  • Request data portability.
    To exercise these rights, contact us at info@tella-studio.co.uk. We’ll respond within one month. You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you’re unhappy with how we handle your data.

9. Security

We use appropriate technical and organizational measures (e.g., encryption, secure servers) to protect your data from unauthorized access, loss, or theft. However, no online system is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies to enhance your experience on our Site. For more details, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and significant updates will be communicated to you.

12. Contact Us

If you have questions about this Privacy Policy or your data, please email us at info@tella-studio.co.uk.